Shipping Policy

Last Updated: September 28, 2026

Thank you for choosing PawLoom. We aim to provide a clear and transparent shipping experience.

1. Processing and Shipping

Orders are processed after payment has been successfully confirmed.

Our estimated delivery timeframe is:

20–40 business days

The estimated timeframe refers to the expected time for an order to be delivered and may vary depending on the destination and shipping conditions.

2. Delivery Time

Delivery times may be affected by:

• Destination

• Carrier operations

• Customs processing

• Weather conditions

• Public holidays

• Local delivery conditions

• Other circumstances outside our reasonable control

Because of these factors, the 20–40 business day timeframe is an estimate rather than an absolute guarantee.

3. Order Information

Please make sure your shipping address, name, email address, and other order information are accurate before completing your purchase.

PawLoom is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

4. Tracking

When tracking information is available, it may be provided to you by email or through the order tracking system.

Tracking information may take some time to become active after the carrier receives or scans the package.

5. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country and local regulations.

Unless otherwise stated at checkout or required by applicable law, such charges are the customer's responsibility.

Customers are responsible for complying with applicable import requirements in their destination country.

6. Delayed Orders

If an order experiences an unexpected delay, we will make reasonable efforts to provide available information and assist with tracking the shipment.

If you have concerns about a delayed order, please contact us at:

MaximusCharlize7932@outlook.com

Please include your order number so we can assist you more efficiently.

7. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible with your order number and relevant details.

We will review the situation and work with the applicable shipping provider when necessary.

8. Contact

For shipping questions, please contact:

PawLoom
Email: MaximusCharlize7932@outlook.com