Refund policy

Return & Refund Policy

Last Updated: September 28, 2026

Thank you for shopping with PawLoom. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order.

1. 30-Day Returns

You may request a return within 30 days after the date your order is delivered.

To be eligible for a return:

The return request must be submitted within 30 days of delivery.
The item must be unused or in its original condition, except when the item is defective or damaged.
The item should be returned with its original packaging and accessories when reasonably possible.
You must provide your order number and a brief description of the reason for the return.

2. Free Returns

PawLoom provides free returns for eligible returns within the 30-day return period.

Please contact us before sending any product back. We will provide return instructions and, where applicable, the appropriate return shipping information.

Do not send a return to an address not provided or confirmed by PawLoom.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at:

Email: MaximusCharlize7932@outlook.com

Please include your order number and, when applicable, clear photos or videos showing the issue. We will review the information and provide an appropriate solution, which may include a replacement or refund.

4. Refunds

Once your returned item is received and reviewed, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

5. Non-Returnable Situations

A return may not be accepted if the product has been materially used, damaged after delivery through misuse, or returned outside the applicable 30-day return period, except where required by applicable law.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

6. How to Request a Return

To request a return, contact us at:

PawLoom
Email: MaximusCharlize7932@outlook.com

Please include:

Order number
Product name
Reason for the return
Photos or other supporting information if the item is damaged, defective, or incorrect

We will respond with the next steps.

7. Contact

If you have questions about returns or refunds, please contact: